How To View Your Order

How To View Your Order

You can easily view a record of all past orders placed through your BlueCosmo account by following the steps below.

Steps To Access Your Order History

1. Log in to your account at www.bluecosmo.com.
2. In the Account Dashboard menu, click on Invoices & Orders.
3. A table will appear showing all orders associated with your account. You'll be able to view details such as:
   • Invoices & Orders: The reference number for your web order or monthly invoices.
   • PO / Reference: For business accounts that require a purchase order or reference.
   • Amount
   • Date Created
   • Due Date

By selecting an order, you can view its current status.

Order Status: Awaiting Payment

Your order has been received, but payment has not been completed yet.

Common reasons:

• Invoice or “pay on terms” orders, where payment is not taken immediately.
• A brief payment or fraud review is still in progress.

Once payment is confirmed, your order will move to the next stage.

Order Status: Manual Verification Required

Your order is on hold for a quick review before processing continues. This is a standard step and does not mean your order has been declined.

Common reasons:

• A fraud screening tool flagged the order for manual review.
• A credit or invoice limit check is required.
• The order value requires additional verification.

If no further information is needed from you, your order will continue processing automatically once the review is complete. There is no fixed timeframe for this review, as it depends on the reason for the hold.

If you’d like a status update on your review or want to know when your order will be processed, please contact our support team and we’ll look into it for you.

Order Status: Awaiting Fulfillment

Your order is confirmed and waiting to be packed and shipped.

At this stage:

• Payment and verification checks are complete.
• The order has been sent to our warehouse for processing.

Once your order ships, you’ll receive tracking information.

Order Status: Shipped

Your order has left our warehouse and is on its way to you. Tracking details are provided once available.

For orders that include service activation, account setup or activation may still be completing in the background.

Order Status: Completed

Your order is fully processed. This usually means:

• Hardware has shipped.
• Any related services have been activated.

No further action is required.

Order Status: Cancelled

Your order has been cancelled and will not be processed.

If payment was taken, a refund may still be in progress. If you don’t see the refund on your statement within the expected processing time, please contact us.

Order Status: Refunded

Your order has been cancelled and your payment has been refunded to your original payment method. The time it takes to appear on your statement depends on your bank or card provider.