Prepaid Refill and My Account Rules – BlueCosmo

Using "My Account"

"My Account" provides a simple and convenient account management experience to manage your Roadpost services. Log in to “My Account” using the profile icon on the top right corner of our website, or go to:

Roadpost.ca. - for Canadian accounts.
Bluecosmo.com - for US accounts.

What You Can Do in "My Account"

Account Dashboard – this is where your account information is displayed.
Invoices – this is where your historical invoices are stored and available for review and download.
Activate Prepaid – this is where you can view and activate prepaid cards
Manage Prepaid Refills – this is where you can refill any of your existing prepaid services.
Manage Airtime Plans – this is where you can view your active postpaid services along with the minutes used, and service plan add-ons. You can also submit cancellation requests, and reactivate postpaid services in the "Historical Tab" section.
Rentals – this is where you can view your current and historical rental orders along with the start date, end date and bundles/add-ons.
Order History – this is where you can view all of your historical orders by order number along with the order dates, and details.

Things to know about My Account:

Enabling auto-refill authorizes us to automatically refill your prepaid card when the balance has just 10 voice minutes remaining or is due to expire within 3 days, whichever comes first.
Processing a one-time refill will disable any scheduled auto-refills. To reschedule the auto-refill, simply select the product from the Manage Prepaid Refills page and re-enable the auto-refill.
We will send you an email and SMS reminder when your balance is 50 minutes or 10 days from expiry.

Prepaid Refills

The tables below highlight the voucher minutes, expiry thresholds, and auto-refill capabilities for each of the products listed.

Iridium Prepaid SIM

Iridium Global Standard Prepaid Services

Product	Balance	Expiry	Auto-refill
Iridium 30-day extension	No change in the balance, since no minutes added	Adds 30 days to the expiry period	Yes
Global 100 Minutes Card/Refill	Adds 100 minutes to your balance	30 days from the activation date, or expiry date	Yes
Global 200 Minutes Card/Refill	Adds 200 minutes to your balance	6 months from the activation date, or expiry date	Yes
Global 300 Minutes Card/Refill	Resets your balance to 300 minutes	1 year from the activation date, or expiry date	No
Global 600 Minutes Card/Refill	Adds 600 minutes to your balance	1 year from the activation date, or expiry date	Yes
Global 1200 Minutes Card/Refill	Adds 1200 minutes to your balance	2 years from the activation date, or expiry date	Yes
Global 4000 Minutes Card/Refill	Adds 4000 minutes to your balance	2 years from the activation date, or expiry date	Yes

Iridium Regional Prepaid Services

Product	Balance	Expiry	Auto-refill
Canada Alaska 200 Minutes Card/Refill	Adds 200 minutes to your balance	6 months from the activation date, or expiry date	Yes
Canada Alaska 500 Minutes Card/Refill	Adds 500 minutes to your balance	1 year from the activation date, or expiry date	Yes
Latin America 200 Minutes Card/Refill	Adds 200 minutes to your balance	6 months from the activation date, or expiry date	Yes
Latin America 500 Minutes Card/Refill	Adds 500 minutes to your balance	1 year from the activation date, or expiry date	Yes
Middle East & Africa 500 Minute Card/Refill	Adds 500 minutes to your balance	1 year from the activation date, or expiry date	Yes

Iridium GO! Global Standard Prepaid Services

Product	Balance	Expiry	Auto-refill
GO! Global 400 Data Minute Card/Refill	Adds 400 data minutes (200 voice minutes) to your balance	6 months from the activation date, or expiry date	Yes
GO! Global 1000 Data Minute Card/Refill	Adds 1000 data minutes (500 voice minutes) to your balance	1 year from the activation date, or expiry date	Yes
GO! Global 3000 SMS Card/Refill	Resets your balance to 3000 SMS	6 months from the activation date, or expiry date	No

Iridium Prepaid Rules

SIM expiration. Iridium prepaid SIM cards can be refilled within 270 days after the minutes expire. After this period:
- - The SIM is deactivated.
  - The service number is permanently lost.
  - The SIM will no longer appear in the "Manage Refills" section of your account.
Voucher availability. When minutes are kept active, accumulated refill vouchers (minutes) will expire automatically on the 3-year anniversary date, with the oldest vouchers expiring first.
Refill types.
- - All services support one-time refills.
  - Select products/services are available for auto-refills based on balance, expiry, and price.
Card compatibility. Refills must match the original card type.
- - Regional cards can only be refilled with cards from the same region.
  - Switching cards across categories will reset the balance and expiry date.
Important note for specific cards. Refilling the following will immediately overwrite your balance and expiry. This means you will lose any unused minutes when you refill.
- - Iridium Global 300-Minute Prepaid Card
  - Iridium GO! 3000 SMS Prepaid Card
Minute expiry time. Minutes expire at 12:00 AM (Midnight) UTC indicated on the date of expiry. Lost or expired minute balances cannot be recovered by the network.

Inmarsat Prepaid SIM

IsatPhone Global Prepaid Services

Product	Balance	Expiry	Auto-refill
Isatphone 30-day extension	No change in the balance, since no minutes added	Adds 30 days to the expiry period	No
Isatphone Global 100 Units Card/Refill	Adds 100 units to your balance	90 days from the activation date, or refill date	Yes
Isatphone Global 250 Units Card/Refill	Adds 250 units to your balance	180 days from the activation date, or refill date	Yes
Isatphone Global 500 Units Card/Refill	Adds 500 units to your balance	1 year from the activation date, or refill date	Yes
Isatphone Global 1000 Units Card/Refill	Adds 1000 units to your balance	1 year from the activation date, or refill date	Yes
Isatphone Global 2500 Units Card/Refill	Adds 2500 units to your balance	1 year from the activation date, or refill date	Yes
Isatphone Global 5000 Units Card/Refill	Adds 5000 units to your balance	1 year from the activation date, or refill date	Yes

Inmarsat Prepaid Rules

Refilling expired SIMs. If your Inmarsat prepaid SIM shows "expired" in the Manage Refills section of your account, it can still be refilled and will retain the same phone number.
Voucher validity. When minutes are kept active, accumulated refill vouchers (minutes) will expire automatically on the 3-year anniversary date, the oldest vouchers expiring first.
Refill types.
- - All services support for one-time refills.
  - Select products/services support for auto-refills based on balance, expiry, and price.
Refill timing. Except for the 30-day extension product, the new expiry date will be based on the day the refill is applied.
Minute expiry time. Minutes expire at 12:00 AM (Midnight) UTC indicated on the date of expiry. Lost or expired minute balances cannot be recovered by the network.

BGAN Global Prepaid Services

Product	Balance	Expiry	Auto-refill
BGAN Global 50 Units Card/Refill	Adds 50 units to your balance	90 days from the activation date, or refill date	Yes
BGAN Global 500 Units Card/Refill	Adds 500 units to your balance	180 days from the activation date, or refill date	Yes
BGAN Global 1000 Units Card/Refill	Adds 1,000 units to your balance	1 year from the activation date, or refill date	Yes
BGAN Global 2500 Units Card/Refill	Adds 2,500 units to your balance	1 year from the activation date, or refill date	Yes
BGAN Global 5000 Units Card/Refill	Adds 5,000 units to your balance	1 year from the activation date, or refill date	Yes

BGAN Prepaid Rules

BGAN refills are processed by our customer care team, and therefore may not refill immediately. Please be patient with us while we process your order behind the scenes. How do I contact Roadpost?

If your SIM card does not show in My Account, please review Reactivating Services SIM Card to ensure it is active/can be refilled. If you still have further questions, please contact Support.