BlueCosmo Repairs & Returns Policy

This article explains BlueCosmo’s policies for product returns and repairs, including eligibility, return instructions, and steps to take if you receive a damaged item. It also outlines how to request a repair authorization (RMA) and information about warranty and out-of-warranty replacements.

Returns Policy

You can return unopened items within 30 days of purchase. Returns must meet the following conditions:

• The item is unopened and in its original packaging.
• The return is initiated within 30 days of the delivery date.
• A 15% restocking fee applies, meaning you’ll receive 85% of the item’s price as a refund.

Important Notes:

• We do not accept returns for opened products or for items returned more than 30 days after purchase.
• Prepaid airtime and shipping costs are non-refundable.
• For more details, refer to the BlueCosmo Returns Policy on our website.

Returning Damaged Items

If you receive a damaged item, we’ll help you resolve it. Here’s what to do:

1. Contact Customer Service to request a Return Merchandise Authorization (RMA) number:
   • Call: 1-877-258-3496
   • Email: customercare@bluecosmo.com
2. Do not ship the item until you have an RMA number. Returns without an RMA number cannot be processed.

Repair & Replacement Process

BlueCosmo offers replacements for devices under warranty and out-of-warranty. Here’s how the process works:

1. Contact Us: Call or email to begin troubleshooting and request an RMA number.
2. Ship the Device: After approval, send the device back to us.
3. Receive Replacement: We will send you a replacement device within 3-5 business days of receiving your returned device.

Important Notes:

• We only process RMAs for devices purchased directly from BlueCosmo and Roadpost.
• If you bought your device from another retailer, please contact them directly for service.
• Repair timelines for non-phone equipment may vary by manufacturer.
• If you have active service with BlueCosmo, we may be able to process out-of-warranty RMAs. Contact us for more details.

If you’re unsure whether your item qualifies for return or repair, or if you have any questions about the process, reach out to our support team at customercare@bluecosmo.com.