Iridium GO! - iPhone/ iPad will not connect to the Iridium GO!

This guide helps troubleshoot issues when connecting an iPhone or iPad to the Iridium GO! device or signing in to the Iridium GO! app. It starts with simple checks and progresses to more advanced steps if needed.

Initial troubleshooting steps

Start with these steps before moving on to specific issues.

1. Power off the Iridium GO! device.

2. Remove the battery and set it aside.

3. Remove the SIM card from the battery compartment.

4. Inspect the SIM card contacts for dirt or corrosion. Clean gently with an alcohol wipe if needed.

5. Reinsert the SIM card, making sure it is seated correctly. Do not force it.

6. Wait five minutes, then reinstall the battery.

7. Power on the Iridium GO! and test again.

8. Fully restart your iPhone or iPad.

If the issue continues, identify which of the situations below best describes the problem.

Issue 1: “No Internet” message when connected to Iridium GO! Wi-Fi

When connected to the Iridium GO! Wi-Fi network, your device may display “Connected – No Internet.” This is expected and does not indicate a fault.

Iridium GO! does not provide high-speed internet. It uses very low-speed data, up to approximately 2.4 kbps, to communicate with the Iridium satellite network. This is much slower than cellular or home Wi-Fi, so iOS reports it as having no internet.

You should remain connected to the Iridium GO! Wi-Fi, even if this message appears.

Issue 2: iPhone or iPad cannot find or connect to Iridium GO! Wi-Fi

If your device does not see the Iridium GO! Wi-Fi network, check the following.

1. Ensure the Iridium GO! is powered on and the antenna is raised.

2. On the Iridium GO! device, use the left navigation button to scroll to Power.

3. Press the right navigation button to select Power.

4. Check the Wi-Fi status on the screen.

5. If the screen shows SET Wi-Fi – ON, change it so it shows SET Wi-Fi – OFF, then toggle it back ON.

6. On your iPhone or iPad, turn Wi-Fi off, then turn it back on.

7. Look again for the Iridium-XXXXX Wi-Fi network.

If the Wi-Fi signal drops repeatedly, nearby strong Wi-Fi networks may be interfering. Move to a location with fewer networks and test again.

If the problem persists, perform a factory reset of the Iridium GO! device and test again.

Issue 3: iPhone or iPad connects to Wi-Fi but cannot log in to the Iridium GO! app

If you are connected to Iridium GO! Wi-Fi, but cannot log in to the app, check the following.

1. Confirm you are connected to Iridium-XXXXX Wi-Fi and not another network.

2. Use the default login credentials:
   Username: guest
   Password: guest
   These credentials should not be changed.

3. Enable Airplane Mode on your iPhone or iPad, then manually turn Wi-Fi back on.

4. Ensure Bluetooth is turned off.

5. Disable or uninstall any VPN applications. VPNs often override network settings even when disabled.

6. Disable or uninstall ad-blockers or security apps such as Norton or McAfee.

7. Restart both the Iridium GO! and your iPhone or iPad after making changes.

Additional iOS-specific checks

On iPhone or iPad devices:

1. Go to Settings > Wi-Fi > Iridium-XXXXX.

2. Scroll down and ensure HTTP Proxy is set to Off.

3. If using iOS 14 or later, ensure Local Network access is enabled. Go to Settings > Iridium GO! App > Local Network and turn it on.

4. If you use Apple iCloud Private Relay, turn it off. Go to Settings > Apple ID > iCloud and disable Private Relay.

5. Ensure only one device is connected to the Iridium GO! at a time while testing.

6. Make sure no routers or other networking equipment are between your device and the Iridium GO!.

If your device keeps switching away from Iridium GO! Wi-Fi:

1. Go to Settings > Wi-Fi.

2. Select other saved networks, such as home Wi-Fi.

3. Turn Auto-Join off for those networks.

4. Do not disable Auto-Join for the Iridium GO! Wi-Fi network.