How To Factory Reset Your Iridium GO!

Resetting your Iridium GO! device can resolve various issues or help you start fresh.

Reasons to Reset your Iridium GO! Device

Here are the most common reasons you might choose to reset your Iridium GO!:

1. Connectivity Issues

• Can't connect to the Iridium network
• Dropped calls or failed message transmissions (if unresolved by other troubleshooting steps)

2. Device Malfunctions

• Frozen or unresponsive interface
• Display errors or odd behavior
• Failure to power on/off normally

3. Configuration Errors

• Problems with Wi-Fi settings or app pairing
• Issues caused by incorrect GPS or time settings

4. Forgotten Credentials or Admin Password

• If you’ve lost access to the admin panel or changed settings you can’t reverse, a factory reset will restore default login credentials.

5. Preparing for a New User

• If you’re handing the device to another person or deploying it in a new location, a reset clears personal or mission-specific settings.

How to Reset the Iridium GO! 

To reset the Iridium GO! Please do the following steps: 

• Power on the Iridium GO! device
• Open the rubber cover on the antenna side of the device
• Use a paper clip, hair pin, or other small instrument to press the factory reset button (pictured below)
• The Iridium GO! Device will ask if you want to restore factory settings. Use the buttons below the screen to confirm

IMPORTANT:

• All previous settings will be lost, the SSID will be reset, and any new users will be deleted.
• Both the Username and Password for login to the GO! unit will be reset to lower case: guest
• If you are using the GEOS global emergency response services as your SOS settings you will need to re-enter the GEOS activation code.
• If you choose not to use GEOS for your SOS settings, please ensure that the appropriate call and message recipients for SOS are re-entered. See this article on GEOS/SOS setup: Iridium GO! - Configuring the SOS button
• In some cases the Message Service Center number will be incorrect after a factory reset. Check this by:
  1. Connecting your iOS/Android device to the Iridium GO Wi-Fi
  2. Open the Iridium GO! App
  3. Select Settings and then select Message
  4. Set the Service Center number to +881662900005 or 00881662900005