How To Factory Reset Your Iridium GO!

Resetting your Iridium GO! device can help resolve ongoing issues or prepare the unit for a new user. A reset restores the device to its factory default settings.

When a reset may help

You may want to reset your Iridium GO! for one of the following reasons.

• Connectivity issues

  • Unable to connect to the Iridium network

  • Dropped calls or failed message delivery after other troubleshooting steps

• Device behavior issues

  • Screen is frozen or unresponsive

  • Display errors or unusual behavior

  • Device does not power on or off normally

• Configuration problems

  • Wi-Fi or app pairing issues

  • Incorrect GPS or time settings

• Forgotten credentials: A factory reset restores the default login credentials.

  • Lost admin access

  • Settings changed and cannot be reversed

• Preparing for a new user: A reset removes personal and mission-specific settings.

  • Transferring the device to another person

  • Deploying the device to a new location

How to reset the Iridium GO!

1. Power on the Iridium GO! device.

2. Open the rubber cover on the antenna side of the device.

3. Locate the small reset button inside the opening.

4. Use a paper clip or a similar small object to press the reset button.

5. When prompted on the screen, confirm that you want to restore factory settings using the buttons below the display.

6. The device will restart and return to factory defaults.

Important information after a reset

After a factory reset:

• All previous settings are removed.

• The Wi-Fi network name (SSID) is reset.

• Any added users are removed.

• The login credentials are reset to:
  Username: guest
  Password: guest

• If you use GEOS for SOS services:

  • You must re-enter the GEOS activation code.

• If you do not use GEOS for SOS services:

  • Reconfigure the SOS call and message recipients.

Check the Message Service Center number

In some cases, the Message Service Center number may be incorrect after a reset. To verify and correct it:

1. Connect your iOS or Android device to the Iridium GO! Wi-Fi network.

2. Open the Iridium GO! app.

3. Select Settings.

4. Select Message.

5. Set the Service Center number to: +881662900005 or 00881662900005.