Iridium GO! exec - SOS Calling

The SOS button on the Iridium GO! exec allows you to place an emergency call to a designated Emergency Service Provider (ESP). This feature must be configured before use.

Important: The SOS feature must be configured before it can place an emergency call. If the SOS button is pressed without being configured, no call will be placed. This could delay emergency assistance. 

See: Iridium GO! exec – Configure and Set Up SOS

Ways to trigger an SOS

There are three ways to initiate an SOS on the Iridium GO! exec:

• From the device touchscreen

• Using the physical SOS button on the device

• From a smartphone connected to the Iridium GO! exec app

Triggering SOS from the device touchscreen

1. From the home screen on the Iridium GO! exec, select the SOS icon.

2. The SOS trigger screen will appear.

3. Press and hold the on-screen SOS button for at least three seconds.

4. A countdown timer will appear, and an audible countdown will begin.

During the countdown, the SOS can be cancelled without notifying the Emergency Service Provider. If the call attempt is unsuccessful, the device will display options to redial or cancel.

Once the SOS call is connected, you can speak directly with the emergency responder using the device’s built-in microphone and speaker.
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Triggering SOS using the physical SOS button

You can also start an SOS using the physical SOS button on the Iridium GO! exec.

1. Press and hold the physical SOS button for at least one second.

2. The device will display a countdown timer and play an audible countdown.

If the device is powered off when the SOS button is pressed, it will automatically power on and continue the SOS process. When the countdown expires, the SOS enters the active phase and begins dialing the configured Emergency Service Provider.

During the countdown, the SOS can be cancelled without notifying the Emergency Service Provider.

Triggering SOS using the Iridium GO! exec app

You can initiate an SOS from a smartphone connected to the Iridium GO! exec using the companion app.

Note
If an SOS is already active, the app will not allow another SOS to be started.

1. Open the Iridium GO! exec app.

2. Select the SOS tab from the bottom navigation bar.

3. Press and hold the SOS button until the countdown completes.

4. The device will show a pending SOS screen with a timer.

If you want to stop the SOS without contacting the Emergency Service Provider, select Cancel before the countdown expires.

Once the pending timer expires, the Iridium GO! exec will display the outgoing call screen indicating:

• The contact details of the ESP you have configured
• Your current location 

Once an SOS is active, the Iridium GO! exec app will automatically place an outbound call to your designated Emergency Service Provider (ESP). An operator will assist you with the emergency.

When asked for your location, read out the latitude and longitude coordinates shown on the Iridium GO! exec screen. These coordinates update as long as the device has a clear view of the sky.

If the call is ended, the device will return to the SOS active screen.

Important: Ending the call does not cancel the SOS event. The SOS remains active until it is manually cancelled or cleared by the Emergency Service Provider.

SOS active screen behaviour

When an SOS event is active, the Iridium GO! exec displays the SOS active screen. From this screen, you can redial your Emergency Service Provider or cancel the SOS event. Other device features remain accessible while the SOS is active.

The SOS event remains active as long as the red banner appears at the top of the screen.

During an active SOS call

While the Iridium GO! exec is actively connected to your Emergency Service Provider, the screen displays your current latitude and longitude. These coordinates are shown so you can relay your location verbally to the operator.

From this screen, you can only end the current call to the Emergency Service Provider.

Important: Ending the call does not cancel the SOS event. The SOS remains active even after the call ends.

Emergency calling notes

If you are located in the United States or Australia, you can also dial the local emergency numbers 911 (United States) or 000 (Australia). These calls can be placed even if a valid SIM card is not installed.

To ensure emergency calls connect successfully, the following behavior applies:

1. When an SOS voice call is triggered, any non-SOS calls in progress on Line 1 or Line 2 are automatically ended so the SOS call can go through. The SOS call always uses Line 1.

2. You cannot start another emergency call while an SOS call is already in progress.

3. Dialing emergency numbers such as 911 or 000 will also end any active non-emergency calls on Line 1 or Line 2 to allow the emergency call to proceed. These calls may use Line 1 or Line 2.

Cancelling an SOS event

An SOS event can be cancelled using any of the following methods:

• From the Iridium GO! exec touchscreen

• Using the physical SOS button on the device

• From the Iridium GO! exec app on a connected smart device

Cancelling SOS from the Iridium GO! exec app

You can return to the SOS active screen at any time by selecting the SOS tab in the bottom navigation bar of the app.

The app indicates an active SOS in two ways:

• The title bar appears red instead of the normal black background.

• A red dot appears next to the SOS tab.

To cancel the SOS, select Cancel SOS from the SOS active screen.

Cancelling SOS from the device touchscreen

To cancel an SOS event directly on the device, select Cancel SOS on the SOS active screen. The SOS event will end once cancellation is confirmed.

Cancelling SOS using the physical SOS button

To cancel an SOS using the physical SOS button, press and hold the SOS button for at least one second. The SOS active screen will appear. Select Cancel SOS to end the SOS event.