Iridium GO! exec - Error: "No Data/Voice Provisioning"

If the Iridium GO! exec displays a message such as “No Data Provisioned” or “No Voice Provisioned”, it usually indicates a SIM card or provisioning issue. Follow the checks below to identify and resolve the problem.

Step 1: Check that the SIM card is inserted correctly

1. Power off the Iridium GO! exec.

2. Open the SIM cover and remove the SIM card. The SIM holder is spring-loaded, so press the SIM inward to release it, then pull it out. Full SIM inserting instructions & video here: Iridium GO! exec - Inserting the SIM card.

3. Inspect the gold contacts for dirt or corrosion. If needed, gently clean the contacts using an alcohol wipe and allow them to dry.

4. Reinsert the SIM card fully until it clicks into place.

5. Make sure the gold contacts face down, and the printed side faces up.

6. Ensure the cut corner of the SIM is oriented toward the internal antenna, following the alignment shown on the device.

7. Power the device back on and allow it to register on the network.

If the error remains, continue to the next section.

For full SIM insertion instructions, see: Iridium GO! exec – Inserting the SIM card.

Step 2: Check SIM provisioning and compatibility

The Iridium GO! exec requires an activated Iridium Certus-100 SIM to access voice and data services. All exec SIMs are shipped activated, so this error may indicate the SIM is deactivated, damaged, or incorrect.

• Confirm that the SIM installed is an Iridium Certus-100 SIM.

• Remember that each exec SIM is locked to the specific device IMEI it was provisioned for. SIM cards cannot be swapped between Iridium GO! exec devices.

• If the issue persists, contact Customer Support with the following information:

  • SIM card number (printed on the SIM)

  • Iridium GO! exec IMEI number (printed on the bottom of the device).