Understanding Your BlueCosmo Invoice

This article explains key elements of your BlueCosmo invoice and helps you understand your charges, payment methods, and billing cycle.

Frequently Asked Questions 

1. How can I pay my BlueCosmo bill?

Your monthly bill is automatically charged to the valid credit card linked to your BlueCosmo account.

If you'd like to make a one-time payment or update your account balance:

• Call 1.877.258.3496 (North America)
• Or 206.329.1947 (outside North America)

2. When is my bill due?

Your monthly bill is generated on the first day of your billing cycle. Payments are due on the date listed on the first page of your invoice.

3. What do the amounts in brackets mean?

Amounts shown in parentheses ( ) on your invoice indicate either:

• A payment made, or
• A credit applied.

4. Are all my charges billed for the same period?

No, your charges may be for different billing periods:

• Subscriptions are billed one month in advance.
• Network usage (calls and texts) is billed based on the previous month.

For example, a BlueCosmo bill may show a subscription for the new billing period from November 7 to December 6, but the usage charges will be for the October 7 to November 6 cycle.

Phone rentals are billed at the end of the rental period or billing cycle, whichever comes first.

5. Why are there "partial" charges on my bill?

Partial or prorated charges occur when the account holder changes plans mid-billing cycle. In these cases, you'll see prorated charges (and credits) for the old and new plans.

Prorating also applies when a new service is added to an existing account.

6. Why do some usage transactions show $0 while others show an amount due?

If your plan includes bundled minutes, once those are used up, additional usage during the same period will be billed based on the plan’s overage rates.

7.What is the “Universal Service Fund” (USF) fee?

The Universal Service Fund (USF) is a mandatory U.S. government fee managed by the Universal Service Administrative Company (USAC) and applies to all telecommunications providers (including Roadpost and BlueCosmo) that offer services to U.S. customers.

For more information about the USF, please visit the Universal Service Fund.

8. Why does my call show an origin/destination country, except for the U.S. or Canada?

Your call details use country codes to show the origin or destination of the call. Since the U.S. and Canada both use the country code “1,” the location will simply show “North America.”

9. What time zone is used in my call details?

Iridium and Inmarsat call details use the local time where the equipment is used.

10. Where can I find the usage details for my prepaid service?
Call and text usage details are not available when using prepaid services.

Need Help?

If you still have questions:

Call us at:

• 1.877.258.3496 (North America)
• 206.329.1947 (International)

Monday–Friday, 9 AM–5 PM PST

Email: customercare@bluecosmo.com

Live Chat: www.bluecosmo.com