How To Activate Your SIM Card

All Iridium and Inmarsat devices require an activated SIM card to use the service. The following instructions will guide you through activating your new Bluecosmo Prepaid SIM card purchased on our online store or at a third-party vendor.

• Postpaid (Monthly) SIM Cards
• Activate Prepaid SIM Cards (Purchased at BlueCosmo.com)
• Existing Prepaid SIM Card
• SIM Cards Purchased From Third-Party Retailers
• Need a New SIM Card?

Postpaid (Monthly) SIM Cards

You do not need to activate a postpaid Monthly Service SIM. If you order a Monthly Service SIM card from Bluecosmo.com, it will arrive activated and ready to use.

To begin using your postpaid SIM:

1. Insert the SIM card into your satellite phone.
2. Go outdoors.
3. Power on the satellite phone.
4. Extend the antenna.
5. Place a call. 

Reactivating a Deactivated Postpaid Monthly SIM

If your postpaid monthly SIM has been deactivated, you may still be able to reactivate it.

In many cases, reactivation is available directly through your account. If the SIM is eligible, you will see the option to restore service.

How To Check If Your SIM Is Eligible

1. Log in to your account.
2. Select Service Plans.
3. Go to Historical Services.
4. Choose Reactivate next to the SIM you would like to restore.

If the Reactivate option appears, you can follow the prompts to complete the process.

If you do not see the option, the SIM is no longer eligible for reactivation. In this case, you will need to purchase a new SIM card. You will need to purchase a new SIM card.

If you need assistance or believe your situation may qualify for a manual review. Under special circumstances, a reactivation is possible for a fee. Please contact support.

Activate Prepaid SIM Cards (Purchased at BlueCosmo.com)

To activate your prepaid SIM card service:

1. Log in to your BlueCosmo account using the profile icon in the top right corner of our website.
2. Navigate to the Activation section. 
3. Locate and enter your SIM card using its ICCID (SIM number printed on the card).
4. Click Find.

Once the card is activated:

1. You will receive an email confirmation.
2. The SIM and its associated Service (phone) Number will now appear in the list under the Prepaid Refills page of your online account.
3. From the Prepaid Refills page, you can make other selections, such as refilling your prepaid airtime and managing your auto-refill settings.

Important: Prepaid SIM cards must be activated within 12 months from the date of purchase.

Existing Prepaid SIM Card

You can refill airtime at a BlueCosmo prepaid SIM only if it was active in the last 270 days:

1. Log in to your online BlueCosmo account.
2. Go to Prepaid Refills.
3. Select the SIM card you wish to refill. 
4. Click Prepaid Refills.
5. Choose a one-time refill or set your airtime to refill automatically when your balance is low or before it expires.

You can find more information and detailed steps at How To Refill A SIM Card.

If your Iridium SIM has been inactive for more than 270 days or is from another service provider, it cannot be reactivated. You will need to purchase a new SIM card:

• Iridium Prepaid
• Isatphone Prepaid

Under special circumstances, a prepaid reactivation is possible for a fee. Please contact support.

Note: Inmarsat Prepaid SIM cards do not expire and can be refilled indefinitely.

SIM Cards Purchased From Third-Party Retailers

To activate a BlueCosmo SIM card purchased at a retail location, please visit our Activation Portal and follow the steps on the BlueCosmo Activation Portal.

If you experience errors during activation, please contact Support.

Need a New SIM Card?

If you need a SIM card, please visit BlueCosmo.com. Monthly service and prepaid service may be ordered from the menu at the top of the page.