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Iridium 9555 - Power On Messages

Chuck Reisinger
  • Updated

When powering on your Iridium 9555, you may see one of the messages below on the screen. These messages indicate the current status of the phone or SIM card and may require specific actions to continue using your device.

Use the table below to understand what each message means and what steps to take.

Message Reference Guide

Message Meaning and Recommended Action
Bad Card  Your SIM card is damaged or incorrectly issued. Contact your service provider for information. 
Check Card  The SIM card may be inserted incorrectly or damaged. Remove and reinsert it carefully, making sure it is properly aligned.
Denied  The phone found a network but was denied access. Contact your service provider to confirm your account status.
SIM PIN  Enter the 4- to 8-digit PIN code provided with your SIM card. Then press OK. For more information, see SIM (PIN) Lock vs Phone (PIN) Lock.
Invalid Account 

Your SIM may be inactive or have no remaining balance.

  • For prepaid: check your balance under Manage Prepaid Refills.
  • For monthly plans: check that your plan is active under Manage Airtime Plans.

If you need assistance, please contact customercare@bluecosmo.com. 
Phone PIN  The phone is locked. Enter your Phone PIN to unlock. For more details, see: SIM (PIN) Lock vs Phone (PIN) Lock
PIN Blocked 

When the PIN number has been entered incorrectly three times in a row, the phone automatically blocks the PIN. To unblock the pin, enter the PUK1 code for the phone by entering **05* from the main screen. The PUK codes will come with your new SIM, or please contact customercare@bluecosmo.com.

  1. Turn the phone ON. Phone will display PIN BLOCKED
  2. Enter **05* press Green button
  3. You will be prompted for the SIM PUK Code
  4. Enter the PUK1 code
  5. Scroll down to 'New PIN'
  6. Enter 1111 (1111 is the default)
  7. Scroll down to 'Verify New PIN'
  8. Enter 1111 and press the OK/Green button
  9. The phone will now be unblocked and show 'COMPLETED'. The new SIM PIN is 1111.
Searching for Iridium...  The phone is attempting to establish communications with the satellite network. This message appears while your phone searches for a network connection.
Registered  Your phone is now registered with the network. 
PIN 2 Blocked  When the PIN2 number has been entered incorrectly three times in a row, the phone automatically blocks the PIN. To unblock the PIN2, enter the PUK2 code for the phone by entering **052* from the main screen. 
NOTE: PIN2/PUK2 is only used for enabling and disabling restricted dialing on a phone.
PUK Blocked - Contact Supplier If PUK 1 has been burned out from too many incorrect attempts, the SIM card will need to be replaced. The PUK 2 code is only used for enabling and disabling restricted dialing on a phone. Contact customercare@bluecosmo.com to replace the SIM card.

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