BlueCosmo Rental FAQ – BlueCosmo

IMPORTANT: We strongly recommend familiarising with and testing your rental phone once received, before heading off-grid.

Your Iridium 9555 rental phone comes ready with active service and two fully charged batteries—no SIM activation or setup is required. You do not need to purchase a SIM card either.

Please do not remove the SIM card from the phone unless you're troubleshooting, as it's part of the rental package and must be returned with the device, along with all accessories within the rental package.

Quick Start Resources

Here are the most commonly accessed guides for getting started and using your rental phone:

Issues with your Rental?

Check our Iridium 9555 Troubleshooting guide for the most common technical problems.
For anything else—such as billing, accessories, or general questions—contact our Support Team at customercare@bluecosmo.com.

Calling & SMS Usage

Outgoing call minutes and SMS are pay-per-use unless you purchased an airtime add-on (minute package) at checkout.
Minute packages only cover outgoing calls — they do not cover SMS usage.
Standard per-message rates apply for all SMS.
Package minutes are used first, and once depleted, standard burn rates will apply.
Rental phones do not "run out" of minutes—they switch to standard rates after the package is used up.
You can find full burn rates on the specific rental product pages at Bluecosmo.com.

Rental Billing

Charges begin on your selected start date (chosen at checkout), not the delivery date.
Our Production Team may ship your rental early to ensure it arrives on time — you won't be charged for the extra days.
Rentals cannot ship on weekends or holidays.
A signature is required upon delivery of your rental order.

Shipping & Returns

Shipping is charged at a fixed rate and includes a prepaid return waybill (return shipping label).
Charges stop when the return waybill is scanned at the courier drop-off office.
You aren't charged for return transit time.
Early returns are pro-rated by day and credited to your account.
For monthly rentals, pro-ration only applies after the first full month.
Late returns continue to be charged at your standard rental-plan rates until the equipment is returned.

Ensure you closely follow the steps on How To Return Your Rental to avoid delays or extra charges.

Loss & Damage Insurance

Without Loss and Damage Insurance, customers are responsible for:

Any theft, damage, or loss of items, including:
- The device
- All accessories
- The SIM card

If the device is stolen, a copy of the police report is needed.

In the event of a loss, theft, or damage, please contact customercare@bluecosmo.com at your earliest convenience.

If you have any questions about your usage, return timing, or billing, our Support Team is here to help. Be sure to review your rental product page for specific rates.