BlueCosmo Rental FAQ

This article will help guide new satellite phone service users on rental device usage, and any rental related processes or issues.

We highly suggest familiarizing with and testing your rental phone once received, prior to heading off grid.

Note: We have linked the most commonly asked rental questions, processes and articles below. However our full Knowledgebase Articles repository is available to be searched by keywords at this link. 

Satellite Phone Rental - Iridium 9555 Rental Guide

Where is the phone number for my rental phone?

Iridium 9555 - Make an Outgoing Phone Call

Placing a Test Call (with video)

Iridium 9555 - Sending a Text Message

Phone Rental - Return Shipping Documents - Full Rental Return instructions

IMPORTANT: Your Iridium satellite phone comes ready to go with active service and two fully charged batteries. You do not need to purchase or activate a SIM card separately. Please do not remove the SIM card from the phone (unless troubleshooting), as it's part of the rental package and must also be returned with the device, along with all accessories within the rental package.

Issues with your Rental

If the articles above do not help, to troubleshoot your Iridium 9555 please see our Iridium 9555 Troubleshooting guide for most common issues. For non-technical related problems or if you need further assistance, please see: How do I contact BlueCosmo?

Rental Charges and Fees

• Outgoing call minutes and SMS are pay per use, unless a 'minute package' was purchased at checkout. Full burn rates are available on the rental product pages. Usage charges will appear on your final invoice, which is available once the rental return is received and processed back in our warehouse.
• Minute packages will utilize package minutes first, then will use standard burn rates thereafter. Rental phones do not 'run out' of minutes. 
• Charges begin from your inputted 'start date'. You might receive your rental early, as our Production team ensures rentals are shipped slightly early vs too late. You do not pay for any extra days received early. We do not ship on weekends or holidays.
• Shipping fees are courier with signature upon delivery, and includes the return shipping fees. The system provides the best rates provided to us. 
• Charges end when the Return Waybill is scanned at the courier drop-off office. You do not pay for the rental return transit time.
• Early returns are fully pro-rate credited by day to your account.
  NOTE: For monthly rentals, pro-ration only applies after the first full month. For 3-month rentals, pro-ration only applies after the first 3-months. 
• Late returns: Your rental will continue to charge at the standard rental-plan rates until returned.
• Customers are responsible for any damage or lost items, including the device, all accessories and the SIM card included in the rental kit.