BlueCosmo Dealer PartnerZone Change

The PartnerZone website is moving to BlueCosmo on a new platform. This means:

• The dealer website (PartnerZone) will be replaced with a refreshed BlueCosmo-branded experience, including an updated website and checkout flow.

• Dealers will be able to browse the broader BlueCosmo product catalog when logged in.

• New account access will be available for all dealers. If you do not currently use PartnerZone, an account will be created for you so you can place future orders and manage your account online.

• The same company, people, and customer support

• Your current contract, active services, and pricing

• Your account invoice history and billing details

• Our banking information and Tax ID

Dealers will be migrated to BlueCosmo on August 19th, 2026.

No. Your existing account will be migrated. If you normally use PartnerZone, you will use your current login email address on the BlueCosmo website. You will need to reset your password before you can sign in to BlueCosmo for the first time.

For security reasons, passwords cannot be transferred between platforms. Resetting your password ensures your account remains protected.

Yes. If you previously managed services without a website login, a login will be created using your primary billing email. This allows you to access the new self-service tools.

Yes. You can update your login email in My Account on the BlueCosmo site. Updating your login email changes login and order emails only. Billing emails remain unchanged.

No. Each billing account requires its own unique login email. If you do not provide a unique email for an account, invoices will be sent by email, and online ordering will be disabled for that account.

Your past invoice and payment history will be available after the migration. Order history will not.

Orders placed on BlueCosmo will use a new format (e.g., ORDER-12345) to align with the new platform.

Yes. If you normally pay by credit card, you can log in to BlueCosmo to make payments on your account.

No. For now, only the person placing the order receives an email confirming the order's creation and shipment details. However, anyone with a login on the account will be able to see the order and its invoice on the Invoices & Orders page. Invoices will not be sent to secondary AP invoice email addresses.

Also, any secondary email addresses on the billing account will continue to receive activation and refill confirmations, as well as monthly billing notifications.  

No. Your services continue at the same charges. Prices have not changed as a result of this migration.

No. Your billing cycle remains the same.

Your invoices will be available in your BlueCosmo account.

After the migration, all emails related to your account, including billing notifications, order confirmations, and other updates, will come from a BlueCosmo email address. Please add BlueCosmo.com to your safe sender list to ensure you do not miss any important communications.

Previously saved credit cards will not appear on the BlueCosmo site. However, any credit card you add on the new site will be saved for future orders.

Yes.

• Hardware and prepaid purchases: You can use any credit card at checkout.

• Legacy subscriptions and prepaid auto-refills: Ongoing charges continue on your existing billing card unless you update it in My Account. You may be asked to re-enter your existing credit card after migration as we are switching our credit card service provider.

The same dedicated Partner Support team will remain ready to help you enter orders. They’ll create a draft order for you and send you a link so that you can complete payment directly through the BlueCosmo portal.

You will no longer have the option to pick your courier account during checkout. Please select the free shipping option and add a comment to your order indicating that you want to use your own courier account.

Shipping addresses did not get migrated into BigCommerce. This is your opportunity to start with a fresh address book

Can I still ship on my own account?

Yes,  when checking out, select the ground shipping option and then include your shipping account details in the checkout comments.

• Hardware and first-time service charges are taxed based on the shipping address.

• Ongoing service invoices are taxed based on the billing address.

Please contact us at partnersupport@bluecosmo.com to place a new order for SIM cards without pre-purchased service. If you choose to purchase prepaid SIM cards from the available catalog, the service will be paid for at the time of order placement, but you can activate them when you wish after receiving the cards.

Dealers now have access to BlueCosmo’s whole catalog of devices and accessories. Products not included in your contract pricing may be purchased at the retail price.

Sign in to your bluecosmo.com account, then click “Activation” in the account menu. You’ll be prompted to enter the ICCID of the SIM card you want to activate, then you’ll be guided through picking the type of prepaid plan you want to purchase and accepting the terms & conditions. If you want to activate multiple cards, use the “Add to Cart & Activate Another Card” button instead of the “Checkout” button at the bottom of the form. Activate the card on your own account before giving it to your client, to ensure you keep the ability to manage it.

To ensure accurate activation, you must enter your SIM card number (ICCID) directly instead of selecting it from a list.

You can manage the following services in your BlueCosmo dealer account:

• Prepaid Activations

• Prepaid refills and auto-refill

• Billing updates

• Balance payments

• Orders and invoices

• Legacy subscription services

You may also have subscription services on a separate BlueCosmo retail account. You can continue to log in to your existing retail account using the email address associated with it to manage those services and their billing.

Yes. You should see all products with your account-specific pricing.

Log in to your account on bluecosmo.com, and go to “Prepaid Refills” in the account menu. Click “Refill” next to the SIM card you want to refill.

If you want to order a single, immediate refill, select “One-Time Refill”. Select the desired prepaid amount, then check out your order. The refill will normally be applied to the SIM card within a few minutes of checking out your order.

If you want the system to automatically order refills whenever the SIM card’s balance gets low or the expiry date approaches, select “Auto Refill” and pick the prepaid product to use whenever the auto-refill is triggered. A refill will only be applied when the card’s balance drops below 10 minutes, or the expiry date is within 3 days. A valid payment method must be on your account to process the refill payment.

Note: Extension products do not add any airtime; they only add time to the card’s expiry date. Monitor the card’s balance if Auto Refill is using an extension product, and purchase a refill product when necessary.

No. At 6:00 am EDT on August 19, PartnerZone will be taken offline, and the migration will start. The transition is expected to last around two hours, during which you will not be able to place orders or access your account.

Yes. You will receive an email confirming that your account has been migrated, along with instructions for accessing it on the BlueCosmo website.

Orders placed before the migration will be processed normally. You will receive email updates, but they may not appear in My Account immediately.

If you have questions or need assistance, our Partner Support team is ready to help.