If you own an Isatphone 2 satellite phone, activating the GEOS SOS service is a crucial step to ensure emergency support is available when you need it most. GEOS (IERCC) provides global emergency response coordination, and registering your device ensures that your SOS alerts are properly routed.
Important:
- An active Inmarsat Isatphone SIM subscription is necessary to use the Isatphone 2 SOS Assistance feature.
- The GEOS SOS feature is not automatically active. It requires manual registration and set up.
- Before relying on the SOS feature, we advise that you test it: GEOS (IERCC) SOS Guide
To enable the GEOS SOS service on your Inmarsat Isatphone 2, you will need to perform the following:
Step 1: GEOS Registration (IERCC)
1. Make sure your IsatPhone SIM card has been activated on a monthly or prepaid service plan. New IsatPhone prepaid SIMs can be activated using these instructions. Customers can register for the GEOS service free of charge.
2. Go to IERCC and click 'Register a Device'
3. Under Device Information, select Inmarsat ISAT 2.
4. Enter the IMEI, Device Phone Number, and IMSI in the required fields. If you need to locate this information, on your IsatPhone 2 handset, go to Menu> Settings> About to see the IMEI and IMSI serial numbers.
5. Complete the required Account Information and Emergency Contact & Medical Instructions sections.
6. Be sure to check the box at the bottom of the page to agree to the Garmin Terms & Conditions.
7. Once submitted you will be presented with a registration confirmation message. You will also receive a welcome confirmation email from Garmin, providing you with the emergency contact details to configure your IsatPhone 2.
Step 2: Configure IsatPhone 2 for use with GEOS (IERCC)
1. Press Menu.
2. Navigate to Location Services and press Select.
3. Select Assistance Button and press Select.
4. Select Configure and press Select.
5. Select Call Config and press Select.
6. Select Edit recipient and press Select.
7. Select Add New Recipient and press Select.
8. Enter GEOS in the Nickname field, enter +19365823190 in the Telephone field and press Save.
9. Press Back twice to return to the Assistance Button configuration screen.
10. Select Message Config and press Select.
11. Select Edit Recipient, press Select, followed by Options.
12. Select Add New Recipient and press Select.
13. Select Text Message and press Select. (****You will add two (2) phone numbers **** )
14. Enter GEOS in the Nickname field and scroll down to add 1st phone number: enter +61428029345 in the Telephone field and press Save > Confirm.
IMPORTANT: Replace + with 00 if you receive “Message Failed” during testing or if the firmware is 02.00.03.
15. Select Options > Add new recipient > Text message
16. Enter GEOS in the Nickname field and scroll down to add 2nd phone number: enter +870776400464 in the Telephone field and press Save > Confirm.
17. Press Back twice to return to the Assistance Button configuration screen.
18. Select Assistance feature and press Select.
19. Select Enabled and press Select.
20. Confirmation message will displayed, "To save GEOS as a message recipient, confirm that you have registered your phone with them online", press Confirm to continue.
21. You have successfully configured the IsatPhone 2 for use with GEOS, press the red button to return to the home screen.
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