Isatphone 2 - Firmware Update (Model 2.0 and Model 2.1)

The IsatPhone 2 is available in two versions: Model 2.0 and Model 2.1. Before downloading or installing any firmware, it’s important to confirm both your device model and the firmware version currently installed.

Important

• Always check your model number before downloading firmware.

• Firmware files for Model 2.0 and Model 2.1 are not interchangeable.

• A Windows computer is required. The firmware update tool does not work on macOS.

• Install the USB drivers before installing the Firmware Upgrade Tool.

Latest firmware versions

• IsatPhone 2 (Model 2.0): firmware version 02.00.03

• IsatPhone 2 (Model 2.1): firmware version 01.00.13

How to check your firmware version

1. Press Menu.

2. Select Settings.

3. Select About.

4. View the Firmware version listed on the screen.

How to identify your IsatPhone 2 model

• The model number is printed on the phone’s packaging and on the CE label inside the handset.

• You can also confirm the model number by going to Menu > Settings > About.

• Model 2.0 and Model 2.1 look similar; the model identifier is the reliable way to confirm which one you have.

Firmware update files

• Firmware downloads for both models, the Firmware Upgrade Tool, and the USB drivers can be found on the Inmarsat firmware download page.

• Ensure you select the correct model before downloading any files.

Troubleshooting and installation notes

• Install the USB drivers first, then install the Firmware Upgrade Tool.

• If the installation order was incorrect, uninstall both items, restart the computer, and reinstall the USB drivers first.

• If the USB drivers were installed correctly but the update still fails, power off the IsatPhone 2 for 30 minutes, restart it, and try the update again.