How to Contact BlueCosmo Support

Our goal is to get you answers quickly and conveniently. The fastest way to reach us is through our AI Chatbot or the online Contact Us form.

Support Hours for Live Agents
Monday–Friday · 9 AM – 5 PM (Pacific Time)

IMPORTANT: All account changes must be requested in writing. We can't process account changes without written confirmation from the verified account holder.

Chat With Us – Fastest Option

• Click the Chat bubble at the bottom-right of any page on BlueCosmo.com.
  
  
• Select a topic or ask a question; the chatbot can handle most requests instantly.
• Need a human? Type “agent” and you’ll be placed in the queue for a live representative (during agent hours).
• If there are no live agents available, you will be provided with a ticket number, and our agents will get back to you in one business day.

Why choose chat?

• No long wait times
• Step-by-step guidance in real time
• Available 24/7

E-mail or Online Contact Form

Use our secure form to open a support ticket; you’ll receive a confirmation email and tracking number.

BlueCosmo Contact Us Form

(The form also lists our phone numbers if you’d prefer to call.)

Account changes must be requested in writing, so the form is the quickest way for updates such as plan changes, suspensions, or cancellations.

If you prefer to email us directly, you can contact us at customercare@bluecosmo.com.

Phone Support (Limited Availability)

• Customer Care Phone number: 1-877-BLUE-4-YOU (877-258-3496)
• International Phone number: +1(206) 329-1947

Tip: Phone queues can be longer during peak times. For faster service, try the chatbot. 

After Hours Support 

• Limited after-hours support is available.
• Call us or e-mail us and we'll get back to you.

BlueCosmo Mailing & Payment Address

BlueCosmo
LB# 1732
P.O. Box 95000
Philadelphia, PA 19195-0001
USA