Inmarsat Planned Maintenance, May 14 2024

Inmarsat has made BlueCosmo aware of a planned maintenance to the I-4 Prepay System on May 14, 2024.

Reason for notice: System Maintenance

Services affected: Prepay Service

Impact: Prepay provisioning unavailable via GUI, DPI,IVR, CRM, I-4 Prepay Portal and OM.

Date of maintenance: Tuesday 14th May 2024

Time maintenance begins: 14th May 2024 9:00 UTC

Estimated completion: 14th May 2024 13:00 UTC

This is scheduled to take place on Tuesday 14th May 2024 from 9:00 UTC to 13:00 UTC with a duration of up to 4 hours. During this time provisioning of Prepay SIM cards will be unavailable including activation, deactivation and suspension. No service orders will be lost during this time as they will be queued and processed once the maintenance is complete.

Please note that this maintenance will affect system provisioning activities only and Prepay users will still be able to connect their terminals to the network and pass traffic. However, the following Prepay services will not be available during this time:

I-4 Prepay Portal and API services will be down, that includes:

• Voucher redemptions (Refill top up)
• Balance checks
• Voucher orders
• Customer information display
• IVR services will be down
• USSD and balance check services will be down

We apologize for any inconvenience. 

BlueCosmo Customer Care