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Welcome to our support center. This is where you'll find helpful articles on commonly asked questions as well as the latest news and updates.

We are actively adding new content to our support center. If you can't find what you're looking for in our knowledgebase feel free to use the Contact Us button to submit an email or the Chat button to initiate a chat with one of our live agents.

The BlueCosmo Team

News

  • Feb
    5

    Iridium Scheduled Provisioning Maintenance - February 10

    by David Jones
    in Announcements

    Iridium has informed BlueCosmo of scheduled maintenance that will occur during the following time frame:Outage Start Date:February 10, 2021Outage Start Time:11:00 AM EST (8:00 AM PST)Outage End Date:February 10, 2021Outage End Time:5:00 PM EST (2:00 PM EST) During the above time frame, provisioning for the following Iridium services will take...

  • Nov
    13

    BlueCosmo Website Maintenance - November 14

    by David Jones
    in Announcements

    BlueCosmo will be performing website maintenance that will occur during the following time frame:Outage Start Date:November 14, 2020Outage Start Time:7:00 AM EST (4:00 AM PST)Outage End Date:November 14, 2020Outage End Time:3:00 PM EST (12:00 PM PST) During the above time frame, provisioning for the following services will be unavailable:Iridium &...

View 4 articles

Knowledgebase

Satellite Phones (58)


  • Creating a Data Connection using Mac OSX for Iridium 9555 & Extreme handsets
  • Calling 911 using an Iridium device
  • Inserting a SIM Card into an Iridium Extreme handset
  • Setting up GEOS SOS Service for the Iridium Extreme handset
  • Pairing a Bluetooth device with the IsatPhone 2
View 58 articles

Satellite Communicators (47)


  • Iridium GO! In-Cabin Kit Assembly Guide
  • Iridium GO! In-Vehicle Kit Assembly Guide
  • Download GRIB Files using the Iridium GO!
  • Using Weather Forecasts with Iridium Mail & Web for Android & iOS
  • Iridium GO! Setup Checklist
View 47 articles

Satellite Wi-Fi Hotspots (55)


  • Getting Started with the Iridium GO!
  • Iridium GO! In-Cabin Kit Assembly Guide
  • Using Weather Forecasts with Iridium Mail & Web for Android & iOS
  • Tracking with the Iridium GO!
  • iSavi Inmarsat IsatHub Terminal Firmware Update
View 55 articles

Asset Trackers (2)


  • New Content Coming Soon!
  • Spot Trace User Guide
View 2 articles

Mobile Satellite Internet (12)


  • Accessing the Web Console on Your IsatHub
  • Factory Reset iSavi IsatHub Terminal
  • Getting Started with your Hughes 9202M BGAN Terminal
  • Accessing the Hughes 9202M Web Console
  • Changing Your APN on the Hughes 9202 BGAN Terminal
View 12 articles

Accessories (15)


  • PotsDOCK Extreme 9575 Manual
  • IsatDock2 LITE User Manual
  • IsatDock2 MARINE User Manual
  • IsatDock LITE User Manual
  • Firmware update for the OCENS Sidekick Satellite Wi-Fi Router
View 15 articles

Airtime (4)


  • Checking the prepaid minute balance on your Iridium device
  • Understanding your BlueCosmo Invoice
  • BlueCosmo Prepaid Refill and My Account Rules
  • How to find your Iridium Service Provider
View 4 articles

Rentals (6)


  • Placing a call to an Iridium subscriber
  • Placing a call using Two-Stage Dialing to an Iridium Subscriber
  • Calling 911 using an Iridium device
  • Finding your satellite phone number for Rentals & Subscriptions
  • Sending a text message to an Iridium subscriber
View 6 articles

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